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Operations Coordinator, Morocco

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Operations Coordinator, Morocco in Africa

  • G Adventures
  • Full time
  • Email

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Reporting to the Regional Operations Manager, Morocco, the Operations Coordinator serves the needs of G Adventures’ customers-both internally and externally.
This role is responsible for processing and confirming all reservations throughout a G Adventures’ tour, enabling a successful trip for our CEOs (Tour leaders) and passengers.

RESPONSIBILITIES

  • Administer all aspects of a trip’s required reservations, modifications and cancellations in a timely and efficient manner.
  • Communicate all significant trip details to vendors, suppliers, CEOs and other relevant individuals in preparation for a trip.
  • Monitor department email accounts as requested, actioning emails according to priority.
  • Identify problems in operations process and resolve them in a quickly and timely manner.
  • Accurate validation of trip budgets.
  • Actioning questions from GCO’s (Inside Sales department) concerning trips.
  • Develop a thorough understanding of and capability in all Department administrational roles and tasks in order to provide holidays/sick cover.
  • Other duties as assigned by Regional Operations Manager.
  • Contribute to the company performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment.
  • Carry the Operations Emergency Phone on a rotational basis
  • Evaluate current operational performance and provide strategic plan for improvements.
  • Assist the Regional Operations Manager in day-to-day coordination, and management of business operational activities.
  • Handle all of the region's finances including processing of CEO expenses in a timely, and efficient manner
  • Help prepare for and assist with the CEO recruitment, trainings, and provide the CEOs with the needed support 
  • Liaise with our supplier, build and maintain an efficient and strong work relationship

REQUIREMENTS

  • At least 1 year in the Tourism industry
  • Superior attention to detail and accuracy
  • Positive attitude and the desire to be part of a close-knit and effective team
  • Exceptional English written and oral communication
  • Advanced organisational, time management and problem solving skills
  • Intermediate knowledge of Excel and general computer skills
  • Ability to adapt to an environment that is subject to constant change
  • Solid knowledge of the Travel industry and geography of the region
  • An understanding and commitment to customer service

We thank all interested candidates however only those chosen for an interview will be contacted.

**QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN MOROCCO***

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. Apply for this position

G Adventures

In 1990, I launched G Adventures with the belief that other travellers would share my desire to experience authentic adventures in a responsible and sustainable manner. We've grown from a one-man show to a company of more than 2,200 worldwide in 28 offices, and from ...

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