Job location: Washington, DC
Supervisor: Director of Student Affairs & Services
Anticipated Start Date: July 2019
Description of the Organization
CET Academic Programs is a study abroad organization that has been developing and operating innovative educational programs abroad since 1982. Originally “China Educational Tours,” CET began operations in Beijing, later expanding to other locations around the world. Today, CET offers a varied portfolio of semester, summer, and customized programs around the world for college, high school, pre-college, and gap year students.
CET is known for strong academics, professional program management, a nimble and collaborative approach to partnerships, and supportive student services. Through elements such as field-based course components, internships, and housing with local roommates, CET strives to integrate students into the local community and facilitate lasting relationships with hosts. As an environmentally conscientious organization, CET aims to adopt sustainable measures across its operations. And through its commitment to inclusion, CET seeks and encourages the participation of students from diverse backgrounds, ensuring a welcoming, hospitable program environment that promotes student learning.
Description of the Position
The Manager for Health and Safety supports the development and implementation of CET’s health and safety strategy, training, policies, procedures, and response plans. The Manager acts as a resource for constituents throughout CET in supporting students while abroad. The Manager reports to the Director of Student Affairs & Services, but this will be a highly collaborative position and will work closely with directors and staff across the organization.
Areas of Responsibility
Policy & Process Oversight
- Evaluate and refine comprehensive CET-wide policies, procedures and practices related to student health and safety, focusing on risk management, organizational liability, emergency preparedness, and crisis management.
- Ensure consistency and best practices in policies and procedures, and in application of protocols across CET programs.
- Review and improve standardized templates for emergency communications and maintain CET’s emergency preparedness and response plans.
- Stay abreast of legislative efforts and best practices (by professional organizations and/or implemented at universities) impacting health & safety abroad.
- Facilitate internal working groups regarding policy development, as needed.
Emergency Preparedness & Response
- Proactively monitor natural, political, health, safety and security conditions globally, focusing on locations where CET operates programs. Stay abreast of global health and safety trends and communications. Apprise CET leadership of changing safety conditions in program locations, recommending and managing appropriate and timely responsive actions.
- Manage and promote effective interdepartmental collaboration in support of CET’s response to crises and incidents abroad.
- Be available 24/7 to assist other CET staff involved in emergency management and response.
- Lead “after action/debrief” meetings, as needed. Create reports on lessons learned and actionable improvements.
- Manage collection and analysis of incident data in collaboration with data analyst and lead bi-annual incident review meetings in collaboration with program managers.
- Ensure consistent emergency protocols across CET sites (including communications, response and emergency plans) and coordinate the execution of tests and drills.
- Serve as communications and protocol officer for health and safety matters, coordinating all internal and external communications and managing CET’s response to critical incidents abroad.
- Work closely with university offices (i.e. Study Abroad, General Counsel, Title IX) to provide accurate, timely information and to support them in their Clery, Title IX or other compliance efforts.
- Coordinate and disseminate global travel advice and alerts from multiple sources such as US Department of State, the Center for Disease Control (CDC) and others. Provide actionable input as needed.
- Assist in the planning, development and implementation of internal health, safety and security training workshops to ensure consistency of best practices across sites and staff.
- Work with the Director of Internal Communications & Training on training strategies and associated educational materials.
- Take the lead on developing new training and emergency protocols where needed.
- Evaluate each CET program’s safety and security policies and practices and make recommendations for improvement, as needed.
- Recommend and implement risk mitigation strategies, in consultation with CET leadership.
- Forecast and chart trends of areas of concern for the upcoming year.
- Serve as internal resource and point person on GeoBlue; reviewing and negotiating coverage and contract renewals.
- Develop and maintain a reliable network of support and shared resources among university colleagues and external experts, including those at the U.S. Department of State, Overseas Advisory Council (OSAC), NAFSA, PULSE, and the Forum on Education Abroad.
- Represent CET at relevant conferences, and in all areas of health, safety and security.
- Bachelor’s degree required. Master’s degree preferred.
- 5 years’ experience with international programs and emergency management, including experience managing international crises and writing and implementing international safety and security protocols, policies and procedures.
- Experience living, studying, traveling and/or working abroad.
- Ability to be on call 24/7 as emergency situations may require.
- Exceptional ability to communicate clearly and effectively in person and in writing with multiple audiences.
- Ability to establish and maintain positive professional relationships with CET colleagues in the US and overseas, as well as with university partners, students and parents.
- Ability to work well in emergency situations and be calm under pressure.
- Strong active listening skills, and the ability to empathize and respond to the needs of various stakeholders.
- Strong analytical skills, and the ability to engage in critical decision-making, prioritization, and problem solving.
- Initiative and strong self-motivation; the ability to multitask with time sensitive matters.
- Demonstrated ability to handle private and culturally-sensitive matters with discretion.
Salary and Benefits
CET offers an excellent compensation package which includes salary plus:
- 8 weeks of paid parental Leave (maternity & paternity)
- 5 weeks of paid time off, increasing with seniority
- 401K retirement plan, with matching company contributions
- Health insurance options
- Life and disability insurance options
- Employee assistance program
- Travel and professional development opportunities
- Professional membership in the International Airlines Travel Agent Network
This position is for employment within the United States, based in CET’s Washington D.C. office. Please note that our company does not sponsor US employment visas. The successful completion of a background check is required for this position.
Our company is committed to diversity, and we work hard to maintain a welcoming, non-discriminatory office culture. We welcome qualified applicants of all backgrounds to apply to our openings. It is our policy to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Qualified candidates should submit the following:
- Formal cover letter that outlines the position to which you are applying, your qualifications and experience, and where you first heard about the position.
Applications missing any of these components will not be considered.
Application materials must be received by June 14, 2019.